QA documentation isn't just for testers—it's your product's safety net. Learn why SaaS companies need it and how to create documentation that actually gets used. A startup founder once told me: "We move fast. Documentation slows us down." Six months later, their app was in crisis mode. A critical bug made it to production because the new QA hire didn't know which flows were high-risk. Another bug happened because a developer changed a feature without knowing it would break the checkout flow. Customer support was drowning in tickets about issues that had been "fixed" three times already. The cost of not having documentation? $50,000 in lost revenue, a damaged reputation, and three months spent firefighting instead of building new features. Documentation doesn't slow you down. Missing documentation does. After testing 15+ applications across fintech, e-commerce, healthcare, and gaming, I've learned that QA documentation isn't bureauc...
Transform technical test cases into documentation users can understand. Learn the QA writing framework that improves both testing and user experience. Here's an uncomfortable truth about software testing : most test cases are written for QA engineers, not for the people who actually use the product. I learned this the hard way. Early in my QA career, I wrote a test case like this: Test Case ID: TC_LOGIN_001 Objective: Verify login functionality with valid credentials Steps: Navigate to URL Enter valid username Enter valid password Click submit button Expected Result: User successfully authenticated and redirected to dashboard Technically correct. Completely useless for understanding what users actually experience. After testing 15+ applications and watching real users struggle with features that "passed all tests," I developed a different approach—one that makes test cases useful beyond the QA team. Here's how to write test cases that improve bot...